When should Save the Dates and Invitations be sent?
Save the Dates: 4-6 months
Invitations: 3-6 weeks or 8-10 weeks for destination weddings.
How long does the ordering process take? When can I expect my invitations?
To allow time for proofing and corrections begin the process 4-6 weeks before you would like to mail out your material. This will allow time for proofing and corrections on our end and allow you plenty of time to address envelopes.
I need invitations in a week! Is this possible?
Yes. Rush orders are available. Ask us about pricing on rush orders. To help speed the process, double check information carefully to cut down on additional proofs. We can also mail envelopes ahead so you may begin addressing envelopes sooner.
Can I get inner envelopes?
Since inner envelopes are more a sign of formality today, they are not necessary with our fresh and modern designs, however if you would like to purchase inner envelopes, contact us and we will add them to your order.
What’s the process?
After you have chosen your design and colors, e-mail us at valerie@southernfete.com with your choice, quantity, text and any questions you have. Butterscotch will e-mail a contract with the final design proof approved.
For custom designs, please call or email to set up a telephone appointment to discuss your themes, style, requirements, and budget. After our discussion, we’ll e-mail an estimate and contract for design services based on your details, and we’ll require a non-refundable $100 deposit to begin sketches. We’ll then take up to 2 weeks to create a first mockup and will do one round of edits before asking you to commit to the rest of the project. At this point, you may terminate the process if you desire, or if you wish to continue, the full amount is required (the initial $100 deposit will be applied toward this amount).
Please note that requests for more items and design work after we submit the initial estimate will incur additional charges. Another estimate will be made for new items.
What are the dimensions of your products?
Invitations, Menus, Table Number, Programs (folded): 5 x 7
Save the Dates, RSVPs, Thank Yous: 4 1/8 X 5 1/2
Info cards, Escort Cards: 3 1/2 X 2
May I change the wording of the text?
Yes. When purchasing your items, you will e-mail the exact text. Keep in mind, you will be limited by spacing so try to keep a similar length as the samples given.
Once we receive your information, we will send you a PDF proof of your invitation and other materials within one week to verify text, colors and design. Any corrections will be made and another proof will be sent. There will be a $15 fee for each additional round of corrections.
May I change the font?
Yes. Although our choice of font is part of the design of each invitation, you may choose a different font from our library. There will be a $10 charge per font revision following the initial change.
May I use a different color than those listed?
Yes. Send us the RGB or CMYK numbers if known or an image of the color so we can match your color perfectly.
Will you proofread my text?
We will do our best to catch any typos but cannot be responsible for misspellings. We will send a PDF file for you to proof to ensure everything is exactly how you want it. Once you approve the proof the printing process begins. If you catch a mistake after approving the proof call us immediately. If we have not begun printing we will revise the copy. If printing has begun we cannot be responsible for mistakes if copy has already been approved.
Can I get an actual proof of my invitation?
One proof set of all material can be mailed for a $10 charge to cover shipping and printing costs. The set will have your information and colors so you may see exactly what you are purchasing.
Can I get matching material for other products?
Yes. We are glad to continue your theme with additional paper items. Let us know what other products you would like and how much and we can get a price quote and begin designing to accommodate your needs.
What kind of payment do you accept?
Mastercard, Visa, Discover
How does payment work for custom designs?
We charge an hourly design fee of $40 an hour. Based on that price custom designs typically start at $200.
What is your Refund and Exchange Policy?
Refunds will be given until the printing process begins, however a 10% retainer fee will be held to cover work already done. Contact us as soon as possible so we can catch this before the printing process begins. Once materials are printed, refunds cannot be made.
How are you able to price your products so far below your competitors?
As a wedding planner, I accompanied many brides in their search for wedding invitations. Many were surprised by the price of invitations. My job has always been to work for the bride to get them the most for their money and designing invitations is no different. With a background in design, I knew it was possible to create quality invitation for much less than what was being offered. We began with the intent to give brides and grooms fresh and modern invitations without sacrificing anything on the wedding day.
Can I get a custom design?
E-mail or call us so we can discuss what you are looking for. If you have design elements in mind, feel free to attach photos to your e-mail. We will set up a meeting via phone to design your perfect invitation. Butterscotch Press will send you a price quote as well as a mockup of the design we have created for you. You can approve the design or request changes. Once the design is approved, payment is required.
Shipping
Free FedEx Ground Shipping on orders over $150
$ 15 FedEx Ground Shipping on orders under $150
$ 35 FedEx 2nd Day
$ 69 FedEx Next Day/Afternoon
$ 79 FedEx Next Day/Morning
$ 75 International